Professional
Today, I learn a lesson - How to be a Good Customer Service Officer. I will use this skill when next time i go and make complaint.
Below is the lesson:
Me : Hello Sybase 365.
Mu : Hi, may i ask that is this conservation being recorded?
Me : No
Mu : Ok! I quite angry about that i have make the call twice. I check through your website and the phone number were not true and the address is in Mont Kiara.
Me : Oh Sorry. We have moving out.
Mu : what your tecnical site doing? Dint update the details!
Me : sorry about that, What can I help u?
Mu : I receive a lot of message from 36700 that come from your company and cost me RM0.45. What is that?
Me : The message sent from 36700 is Citibank. This is free of charge.
Mu : do u want me fax the telephone bill to u?
Me : Sorry, we cant help u to stop the services because it send from citibank and you need to stop the service yourself.
Mu : Do u know that a Customer service have to wait until the customer finish their talk first?
Me : Oh, Sorry.
The customer talk but i dont know what he talking about
Mu : Hello
Me : Oh yes.
Mu : U have to help me to stop the services.
Me : But the services u have to stop yourself. We cant help u. (36700 is a special case that we cant stop it)
Mu : I dont care, U dont know all the things, i wan speak to your manager.
I hope so, i no need to handle u but i said just now, im the king in the office, no one at here. Help me.
Me : Sorry, my boss on leave.
Mu : I dont care she is on leave or not. My hp no is 013XXXXXXX. I receive the message on 4/4/2008 at 11.02am.
Me : Oh. But can u
Mu : I dont care. From here i found your company number.U have to solve this problem for me. If not, I will complaint through MCMC and write in blog. How u work as customer service? What my name?
Me : mai I ask who is on the line?
Mu : Lim. What my hp no? and wat time i receive the message.
Then i just repeated and end the call.
From here, when u want to complaint to telco, u said i will make the complaint to MCMC. MCMC is the big big boss in Malaysia. Then u talk dont let the customer service talk. If he scold u, then u say i wan speak to your manager. HAha.
Haiz, i also dunno how to help him.
*Mu = mobile user
